Jun 04 2011
I would like to know why Microsoft was dragged through the courts for– what– monopoly?? And this “certain phone company” is not?! How is it that we forced to have telephone and DSL service with this company? How is that this company is allowed to railroad its customers and we have no other recourse but to stay with them??? How is this legal? How is this moral? It’s JUST WRONG.
Yes, you guessed it. I’m having *more* problems with a “certain” phone company. It will be too, too painful to regurgitate all the crap I’ve endured since… well since they began as a company…
In June 2009, I paid money to get a new number. Nearly 100% of the calls were telemarketers. THREE HOURS LATER I got a telemarketing call for that new number. THREE HOURS. Apparently, this “certain phone company” gave me a *new* number that was an *old* number– and the previous owners of that old number were in deep financial doo-doo. They have every debt collector and bank after them.
Thanks. THANKS for nothing, you dunderheads.
I endured it for a time. It would cost me another fortune to change to a new number, and Mr. Crabby was hesitant to tell all his co-workers about ANOTHER number change. He hates change.
Well, in December 2010, after blowing my stack AGAIN over a zillion telemarketing calls and calls from debt collectors, I got rid of the number. I got a cell phone, and ditched the landline. I told the “certain phone company” all I wanted was DSL. They said no problem, it’ll go into effect in 72 hours.
Weeeelll….. they never did it. They continued to charge us for full phone service AND DSL service. And what’s crappy is that we never found this out until March 2011! Mr. Crabby does the online bill pay thingy (paperless billing)…. but they announced they were changing their online bill pay to make things “more convenient.” They were going to merge the Residential service with my personal email account “for my convenience.” The LAST THING I wanted was to have my personal email address and account attached to my bill! Huh?! And then during this time, hackers hacked into the “certain phone company”, stealing email addresses and personal information! What the–?!
So our bills were a disaster until March…. when Mr. Crabby noticed that we were paying an unusually high amount for just DSL service. They’d never processed the landline cancellation. So Mr. Crabby got on the phone, and a rep said they’d cancel the landline and refund us the money.
Nope. Once again, they didn’t do it.
I got a letter in the mail last week, from a collection agency. The “certain phone company” was siccing them on us because we supposedly “owed” them money for all that landline service that THEY were supposed to CANCEL that didn’t show up on our bill all this time!!!! I was apopletic with rage.
Calm down, breathe, breathe….
In case you don’t know, collection agency bills go on your credit report. In a bad way. Not to mention that I didn’t owe them a cent, but they owed me.
I spent TWO HOURS on the phone (cell phone, with AT&T thank you very much) talking to SEVEN different people, explaining my story to each of them. Once again, the rep said he’d cancel the order, refund the money, stop the collection agency bill, turn lead in to gold, yadda yadda.
I paused. “Joe. Please. Have pity on me, OK?” I said very quietly. “So far, this company has failed me 3 times. They never canceled my landline when I first asked. They never canceled it when I asked a second time. Now, they are billing me for services I never had nor showed up on my regular bill– services that they were supposed to cancel a long time ago.
“Joe, I’m going to have a heart attack if you don’t do this for me, OK? Please don’t fail me, Joe. Have mercy on me. I can’t take this anymore.”
Joe was great. At least, he SOUNDED great. He said, “I’ll definitely do it, but it’ll take me 5 minutes—”
“I don’t care if it takes an HOUR. I’ll WAIT RIGHT HERE. Tell me when it’s done.”
So I waited about 20 minutes. I was so happy to wait, I don’t care. When Joe came back, he said the deed was done. I asked for written confirmation, and he said I’ll be getting it.
I tell you, it’s enough to drive a tolerant, sweet, harmless lady like me insane.
WHY are we forced to endure this? Why can’t someone PLEASE create another phone company, huh? Are we doomed to be at the mercy of the man-eating, “certain phone company” behemoth???? Other companies are forced to break up, how come not them?
*sigh*
In other news, at least I’m making more money, advertising for companies that sell baby formula and tactical rifle scopes and stuff. I’m gonna need as much as I can get, to pay for the extortion-like prices for DSL! Anyone know a good high-speed Internet company?? Why doesn’t Charter come to New York, why??
UPDATE: Just read a new story! Unbelieveable, this almost mirrors my own problems!! Except I’m not dead.